Frequently Asked Questions

Dashcams

Where is the dashboard camera mounted?

The dashcam is typically mounted onto the vehicle’s front windshield or dash board with optional purchase of dashbag. You should not set/ install this dashcam at a place that would obstruct or reduce a driver’s view. Make sure your usage complies with the pertinent vehicle codes of your state, province, territory or country.
faq_dashboardmount

How is the dashboard camera powered?

Using the supplied DC power adapter, all PAPAGO! dashcams are powered through the vehicle’s cigarette lighter socket. However, the design of the power supply from a cigarette charger varies by each model from car manufacturer We recommend to test or check the user manual of your car for more details.

Will there be any wires hanging from my dashboard camera?

All PAPAGO! dashcams comes with a 4 meters (13.25 FT) long DC power adaptor cable, which can be routed and hidden between the gaps in various places such as the vehicle’s headliner and the pillar.
faq_dashcaminstall

What is the recording time of the dashboard camera?

The recording time depends on the size of the memory card that is used. The GoSafe Series can support up to a 32 GB microSDHC/microSDXC Class 10 Memory Card, which allows the camera to record up to 6 hours of recording time (In Full HD 1080P resolution) before the camera loop/recycles the data. The P3 models can support up to a 32GB Class 10 Memory card (Memory Card type dependent on model) will record up to approximately 6 hours of recording time before the camera loops/recycles the data. Please refer to table below:

faq_sdcard

Where is the data saved?

The data will be saved into an SD or Micro SD memory card.

Does the memory card come with the purchased unit?

The P3 includes a 16GB memory card which is where the digital map is stored. The memory card is not included with the purchase of any of our other dashcam units; it has to be purchased separately.

Can you record at different resolutions?

Both P2 Pro and P3 has set default 1080p resolution and the GoSafe 110, GoSafe 330 and P1 Pro both allow for different resolution settings. Please refer to our spec sheet.

Does the GPS on the dashboard camera help me navigate when driving?

The GPS on the P3 and P2 Pro is only for GPS logging purposes only, and it is not a GPS Navigation system.

What is the difference between a GPS logger and a GPS Navigation?

The GPS Logging function on the P3 and P2 Pro allows the camera to record speed and location data (longitude, latitude, state and road) on the recorded videos, it also allows the camera to display the current speed of the vehicle while the vehicle is being operated. It will not display maps or guide you to the selected destination.

How can I view my recorded videos?

The following methods are available to view/playback the videos recorded on your dashboard camera:
Dashboard Camera’s Screen – Directly playback on the dashboard camera by entering the playback mode using the “MODE” button.
Television – Output via HD Output to a HD enabled television
Computer – Unplug your SD or Mini SD card from dashcam and plug into your computer. You can view your videos from your computer or connect your camera to a computer with the supplied USB cable. The camera will enter into Mass Storage mode, which allows the camera to act as a USB Flash Drive.

Does the dashboard camera have a built-in battery?

None of the PAPAGO! dashcams come equipped with a built-in battery. They are designed to be powered on through the cigarette charger.

Does the dashboard camera record when the vehicle is parked?

The model of GoSafe 330 and GoSafe 110 provide motion detection features. With power source supplied, it will start recording once motion is detected in or around the vehicle. The power supply from cigarette charger was designed differently by each car manufacturer. We recommend to test or check the user manual of your car for more details.

Is it safe to hardwire the dashboard camera in my vehicle?

It is safe to hardwire the device to your car battery but we recommend buying the proper cable from your local retailer. You do so at your own risk.

How do I disable audio recording?

Every device has an option to turn off audio recording. You must go through the setting options and set the voice recording option to off. Please refer to your device’s user guide available under support for each model.

Do I need to manually turn the dashboard camera on every time I start the vehicle?

No, the dashboard camera will automatically turn on and start recording when the cigarette adaptor plug receives power.

Do I need any special software to play the recorded video?

If your current media player cannot play the recorded video, please download our download the latest version of quick time or download PAPAGO GoLife Software from our web site. P2 Pro-> Support-> Find GoLife Software download.

Where is the GPS logging information saved?

The GPS Logging information is saved in the memory card.

Is the GPS Logging system live tracking?

The GPS Logging system is not live tracking system. Currently it does not have the functionality to track a device.

Can I connect an external hard drive to the dashboard camera?

Unfortunately at this time, all PAPAGO! dashcams are designed to save video recordings onto a memory card only.

How do I “save” a file when I am driving?

The recorded files are automatically saved into the SD or micoSD card, depending on the model. When the memory card becomes full, the camera’s loop recording function will automatically loop/recycle the oldest video recording, and creates a new one from available space. If you want to ensure that a particular file does not get erased simply back it up. Please refer to your device’s user guide available under support for each model.

How to make Dashcam suction cup mounts stick?

Start with a clean dry surface. If the temperature of the suction cup is drastically different than that of the windshield it might cause the suction cup to lose its’ grip. If you need to, a little moisture might help it to seal firmly. Find your target on the windshield, press it on, and apply firm pressure to the center of the mount. What you are doing, and want to do, is to push all of the trapped air between the mount and the windshield out from behind the mount. Try not to let the mount slide (if it slides easily you might have used too much moisture) and keep firm pressure for about fifteen seconds.

Are thieves more likely to break into my car to steal the dashcam?

We advise, just like you would with any valuable items, that you take your dashcam down when your vehicle is left unattended. It is helpful if you carry a cloth in your car so that you can wipe the ring off from the suction cup. Some thieves may know that such a mark is from a dashcam and may try to break into your car.

How can I play the .ts file that I get from the P3 and P2 Pro on my Macintosh Computer?

There are different media players you can download for free or at a low cost. VLC is the most widely used free software for MAC or Flip Player is also good to use at a low cost.

How can I convert a .ts file so that I can edit with it on my Macintosh Computer?

We recommend that you download Handbrake. It preserves the quality of the video 100% and is very user-friendly. Please email us at support_us@papagoinc.com if you have further questions.

How do I update the firmware on my dashcam?

1) Check the version on your specific dashcam (Please refer to manual or product page). 2) Download the latest version of the firmware. 3) Unzip the file. 4) Drag and drop the file onto the SD Card. 5) Delete the old version off of the SD card 6) Plug the SD card into the dashcam. It will take a few minutes to automatically update.

How do I update the Maps on my P3?

1) Download the latest version here under the Support Tab. 2) Unzip the file. 3) Delete the old Navi folder on P3 SD card and replace with new “Navi” folder 4) Plug the SD card into the dashcam. It will take a few minutes to automatically update.

How do I update the Speed Camera on my P3?

1) Download the latest version here under the Support Tab. 2) Drag and drop the folder into “speedcamera” folder on SD Card 3) Delete the old “papago_spc.bin” folder on P3 SD card and replace with new “papago_spc.bin” folder 4) Plug the SD card into the dashcam. It will take a few minutes to automatically update.
What do I do if the anti-virus software or browser prompts you with a warning message when downloading GoLife Run sync software for my GoWatch 770?
The GoLife Run Sync software may be judged as malicious by your anti-virus software or browser and blocked from downlaoding. Please turn the anti-virus software off and download again. Make sure to turn the anti-virus software back on immediately after the download to protect your computer.

Why is my dashcam giving me an error message about my SD or MicroSD card? I purchased a 8GB-32GB card and formatted it?

We have found that there are some compatibility issues with some brand name SD and MicroSD cards even after you format the card correctly. There are so many SD and Micro SD cards available for purchase that we cannot build a proper list at this time. One brand we noticed that has more issues than most is Sandisk. We hope to build a better list in the near future.

Sports and Fitness

What do I do if the anti-virus software or browser prompts you with a warning message when downloading GoLife Run sync software for my GoWatch 770?

The GoLife Run Sync software may be judged as malicious by your anti-virus software or browser and blocked from downlaoding. Please turn the anti-virus software off and download again. Make sure to turn the anti-virus software back on immediately after the download to protect your computer.

After the GoWatch 770 is synchronized, where can I find my records?

Once the software is downloaded your computer should have it in the applications folder. Open the application and log into your account. Another option is to enter the site by typing the web address into your browser’s URL bar: run.goyourlife.com. Once you are logged in click “My Activities” button to view your activity log.

When I perform an indoor exercise the GoWatch 770 does not keep a record of my mileage. How can I get my mileage?

The GoWatch 770 does not receive a GPS signal while indoors, so your watch cannot measure distance data via GPS positioning. You may enter the mileage data manually by following these steps: 1) Synchronize your records using the GoLife software application. 2) Log in to the GoLife Run website. 3) Click on “My Activites”. 4) Find the activity you would like to adjust. 5) Click on that activity and click again on “Quick Edit” located on the right of the activity name and enter the mileage data.

The GoWatch 770 goes blank after connecting to a computer. Is this normal?

The GoWatch 770 is designed to power off once it is connected to a computer with the sync program enabled. After the sync operation is finished, remove the USB cable, press and hold the MODE key to start up the watch again.

The heart rate monitor GoHeart 100 failed to pair with my GoWatch 770. How can I get it to pair?

Please wet the electronic sensing area, as shown in the red framed area in the figure below, with a little clean water before pairing.
faq_goheart

How do I switch to the power saving mode on my GoWatch 770?

No special operation is required. The system disables GPS tracking automatically after it has been in the watch mode for a certain period of time.

How do I disable the GPS function on my GoWatch 770?

You can disable the GPS function to reduce the power consumption when tracking is not needed. 1) In standby mode, press the MODE button to enter the main menu. 2) Select “Settings” once there, press the Up arrow key to get to the top of the page. 3) Select “GPS”, press OK key to turn this feature to “OFF”.

How can I get the firmware edition, model, and serial number of my GoWatch 770?

1) In standby mode, press the MODE key to enter the main menu. 2) Select “Setting” in the setup page, press the UP arrow key to the bottom of the page. 3) Select “Product Info” to access the page showing the firmware edition, model, and serial number of your watch.

Software and Apps

How can I view my recorded videos?

The following methods are available to view/playback the videos recorded on your dashboard camera:
Dashboard Camera’s Screen – Directly playback on the dashboard camera by entering the playback mode using the “MODE” button.
Television – Output via HDMI to a HDMI enabled television
Computer – Unplug your SD or Mini SD card from dashcam and plug into your computer. You can view your videos from your computer or connect your camera to a computer with the supplied USB cable. The camera will enter into Mass Storage mode, which allows the camera to act as a USB Flash Drive.

Do I need any special software to play the recorded video?

If your current media player cannot play the recorded video, please download our download the latest version of quick time or download PAPAGO GoLife Software from our web site. P2 Pro-> Support-> Find GoLife Software download.

What is the GoLife software?

The GoLife software is the app you can download from our website under the P3 and P2 Pro landing page. With this software you can download and review all of the footage you collect from your travels from the SD card. Both devices are GPS enabled so with this software you can also see where you were at a particular point in the footage on Google maps. Please refer to example:

faq_dcmap

After the GoWatch 770 is synchronized, where can I find my records?

Once the software is downloaded your computer should have it in the applications folder. Open the application and log into your account. Another option is to enter the site by typing the web address into your browser’s URL bar: run.goyourlife.com. Once you are logged in click “My Activities” button to view your activity log.

What do I do if the anti-virus software or browser prompts you with a warning message when downloading GoLife Run sync software for my GoWatch 770?

The GoLife Run Sync software may be judged as malicious by your anti-virus software or browser and blocked from downlaoding. Please turn the anti-virus software off and download again. Make sure to turn the anti-virus software back on immediately after the download to protect your computer.

How do I sign up for a GoLife Run account and where can I find the sync tool to begin using the cloud service?

GoWatch 770 Enroll and Software

How do I troubleshoot the GOLiFE Card SmartBand?